Customer care
Behind RELICKEEPER is a human-sized team. A question about your order, your card or a transmission? We reply within 48 business hours, in English or French.
Contact us
By email
**contact@relickeeper.yt** — the surest way to reach us.
Your order number
Include it (e.g. #1042) and we find your file right away.
In English or French
Our team replies in both languages.
Track my order
Every step is confirmed by email: order confirmation, then shipment with the tracking number. You can also check your orders anytime in My account → Orders.
Pre-order: cards ship after the official launch. You are charged at checkout and notified by email as soon as your parcel leaves.
Delivery & timing
- Areas served
- France and Europe.
- Standard or Express
- Two options to choose at the delivery step.
- Tracking number
- Sent by email when the parcel ships.
- Pre-order
- Shipped after launch; the date is communicated by email.
Secure payment
Payments are handled by Stripe, a global payment leader, with 3-D Secure authentication. Visa, Mastercard and American Express accepted. We never see or store your card number.
Returns & refunds
Changed your mind? Under distance-selling rules, you have a right of withdrawal. Write to contact@relickeeper.yt with your order number: we'll guide you and refund your original payment method. Full terms are in our Terms & Conditions.
Warranty & faulty card
Your purchases are covered by the statutory warranties of conformity. A card that doesn't respond on first tap? Contact us: after a check, we replace it, and the continuity of your already-sealed relics is preserved.
Frequently asked
Unsure about how it works, security or transmission? Our full FAQ answers in detail. The essentials on the order side:
Order & service
When am I charged?+
When you place your order. For a pre-order, the charge happens at checkout and shipping follows the launch.
How do I track my parcel?+
An email with a tracking number is sent when it ships. You can also check the status in My account → Orders.
Can I cancel or get a refund?+
Yes, under the right of withdrawal. Write to us with your order number and we'll guide you.
Is the card the same for all three models?+
Yes: same card, same finish. Models differ by relic capacity, shown by the number.
Do I need the app to get help?+
No. Email us whether or not the app is installed.